Housing register and homelessness systems

If you've used the online housing needs service in the last two years we'd like to know what you think about it and how you think it could be improved.

This includes making an application to the housing register and bidding on social housing properties on the Homemove or contacting the council for housing advice if you are or have been homeless or threatened with homelessness.

Reviewing customer access

We're working towards replacing our current housing needs system. This will mean a new customer website and online application process.

We plan to make the new website available to customers in 2026.

We'd love to hear about your experiences of using the current system and your thoughts on how it could be improved.

Tell us what you think

The survey will be open until 31 December 2025 and will take around 15 minutes to complete. Your feedback could help inform the design of the new service.

You can log in to Your Voice to automatically save your progress and return later to complete your submission.

Get more involved

As we progress through the project, we'll be looking for customers to help us test the new system to ensure it truly reflects your needs.

If you'd like to be involved, please share your details at the end of the survey.