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Draft hate incident policy for housing

We want to hear what you think of our draft hate incident policy for council housing so we can strengthen our response to hate incidents.  

The hate incident policy is a guide which explains how the council responds to hate incidents affecting council tenants and leaseholders where they live. This includes people who live in our Seaside Homes and other temporary accommodation homes.

You may read the draft policy before or after you answer the questions. The questions themselves will include the information needed to answer.

If you have reported hate incidents to us before, there is also an option to tell us more about your experience.

You can read the full draft hate incident policy on our website.

Have your say

Have your say in how we help people who have been harmed by hate by answering some questions on our draft hate incident policy.

This survey is open until Monday 02 December 2024.

More information

The questions are available to download in easy read. The PDF is attached below.

You can switch between languages to translate the questions by pressing the translation button on the bottom right of the screen.

If you'd prefer to take part by speaking to someone, please contact housing customer services on 01273 293030 or email housing.customerservices@brighton-hove.gov.uk.

For information on how we collect, store and process your data, take a look at our privacy notice.

Please do not include any personal or confidential information in your answers. If you need to discuss an existing case or report a new incident, please visit the council website by clicking here for further information on how to report hate incidents.

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63 participants

Phases

Phases overview

Outcome

8 October 2025 - No end date

The consultation is now closed.

We consulted on the draft policy from 9 September to 2 December 2024. We received many detailed responses and we are grateful to everyone who took the time to respond. A link to the consultation report is below, which outlines the actions we plan to take forward as a result of your feedback.

You can see the consultation report discussed at Overview & Scrutiny Panel here: Housing Hate Incident Policy.pdf

If you would like further information on the consultation, including a summary version of the report, you can email Housing.Performance@brighton-hove.gov.uk

What happens now?

The final policy is due to be implemented by April 2026 following staff training and system improvements.

In the meantime, we will continue to respond to any hate incidents, in line with the current victim and witness service standards.

If you experience a hate incident, please report it online or by calling Housing Customer Services on 01273 293030

If you feel in immediate danger or in an emergency phone 999 and ask for the police. 

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