Creating great homes together

Earlier in the year we carried out a series of workshops with tenants and staff, to help us improve on important issues you’ve raised through complaints and engagement. 

We listened and there were six key things that were highlighted.  These are:

1. Improved customer service
2. Improved complaints service
3. Improved repairs
4. More ways to have your say
5. Improved online services
6. Safer, cleaner areas

We're now asking for your help on how to prioritise the improvements put forward, starting with what matters most to you. 

Take our survey

We'd love to know what you think we should work on first and start with what matters most to you. 

Please take our five minute survey and let us know.

Real, lasting change takes time

Some of the suggestions need improved computer systems and technology, some need staff training and some need new ways of working.

We can't do everything at once and we want to make sure we start with what will make the biggest difference to you. 

Your answers will help us plan our work over the next 2 years and decide where to put our time, money and effort first.